frequently asked questions
Is there a place to park my boat trailer?
YES!
We have a designated boat trailer parking lot, to ensure all our guests have adequate room for parking.
Why do you charge cleaning fees?
To ensure quick turnovers for our guests checking in, we utilize the services of a third-party cleaning company that is able to quickly and efficiently turnover all our properties. We do not charge any fees above what we are charged.
Why are your nightly rates higher than other LOTO resorts?
We truly feel that we offer the very best resort accommodations available at the Lake of the Ozarks. All our cabins have been 100% fully renovated with all new furnishings and a stylish, vintage touch. In addition, we have added features since taking over ownership such as a swimming pool, kayaks & paddle boards, a boat trailer parking lot, an updated playground, and lastly, we now supply all linens such as bath towels, hand towels, wash cloths, and kitchen linens that were not previously available. To continue being able to provide amenities that go far above and beyond our competitors, you may find our fees to be a bit higher than our competitors.
What is your cancellation policy?
Please see our website section "Resort Policies" for more information. In addition, we are able to offer our guests a travel protection plan. For just an additional 10% fee, your stay can be fully insured. If life happens and you have to cancel your stay, your money is refunded to you.
Do you have a boat ramp?
YES!
Please be aware, during low water months (spring time), the ability to launch your boat depends on the depth of the water, size of your boat, etc. If you are a guest and require alternative ramp options, please use the deeper ramp just across the cove from us at Montego Bay Marina.
Are your boat slips equipped with electricity?
YES!
Which slip can I park my boat in?
Our boat slips are offered on a first-come, first serve basis and there is no slip assignments. Please park in which slip suites you best.
Can I check-in early?
No, unfortunately we cannot accommodate early check-ins. We utilize automatic door locks that schedule a code just for your reservation and it does not allow access prior to the check-in time of 3:00. If you are bringing a boat and wish to launch early while waiting for your cabin, you are welcome to do so!
What is your payment policy?
At the time of booking, you will pay 50% of the reservation total. The remaining amount will be automatically charged to the card on file, 30-days prior to your reservation. A reminder e-mail will be sent 5-days prior to the charge.